Open Source Telephony Journal

Callcentric has just been added to my stable of providers.  Despite an initial problem things are now swimming on a 1.4 PIAF install.  Callcentric has earned a good reputation for themselves in a few of the VoIP forums. According to users posts, quality and service are quite high.  Callcentric reminds me of, and seems to share a model that's a bit like VoicePulse's aproach as a provider.  They aren't the cheapest and don't have the biggest feature set, but are very committed to delivering a quality level of service and reliability.....

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Suppose you have a specific caller (or callers) that you need to send elsewhere, be it another extension, ring group, mobile or other external number. There are a few ways to do this, and it doesn't require a lot of effort. These instructions are for one of the many Asterisk aggregations that use FreePBX, but pure Asterisk installers should be able to gleen enough information to adapt it into their dialplans. The only prerequisite is that you have the calling party's caller ID number, as this is how the call will be processed and routed to another destination. Let's begin....

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This a quick customization to have callers hear VM instructions when voicemail is set to no-msg. Suppose you just want Allison to quickly give instructions to leave a voicemail when you can't get to a call. No extension announcement (which can confuse callers dialing into extensions tied to incoming DID's, or residential environments), and no abrupt beep for callers to immediately deal with leaving a message. Just a nice and easy "please leave a message after the tone..." transition into voicemail. Well, setting the voicemail setting to no-msg in the ring group or extension in FreePBX, and a couple minutes under the hood is all you need.

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There are a variety of reasons why someone would want to restrict extensions to use certain trunks, and with freePBX it’s easy to do. The method I’m going to show is not the only way, but I think it’s the easiest to understand.

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